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Outlet Supervisor

  • Bangi, Seksyen 8
  • Full Time

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Job Description

Also known as retail store managers, store supervisors are responsible for overseeing the daily operations of a retail store, including product availability and pricing. Other duties entail managing the staff and customer services, and controlling finances. They may also train new employees and schedule shifts.


  1. Overseeing salespeople, cashiers, shelf stockers, and other employees.
  2. Managing finances and preparing an annual budget.
  3. Keeping records of expenditure, sales figures, and employee performance.
  4. Evaluating the supply and availability of stocks, and profit-margins.
  5. Implementing measures to avoid stock damages, theft, and wastage.
  6. Monitoring shelve stocks and product displays, and the general appearance of the store.
  7. Investigating market trends and offering products that would appeal to customers.
  8. Addressing customers' requests, comments, and complaints.
  9. Motivating employees to achieve targets.
  10. Training new staff members and scheduling shifts.


  1.  High school diploma or GED
  2. A bachelor's degree in business administration, financial management, or equivalent qualification preferred.
  3. Demonstrable experience in a supervisory capacity at a retail store, or similar.
  4. Extensive experience with preparing budgets, and financial and expense reports.
  5. In-depth knowledge of product and consumer trends, and marketing strategies.
  6. Exceptional interpersonal skills in dealing with employees and customers.
  7. Competency in retail management software, such as AIM and NetSuite.
  8. Proficiency with spreadsheet and word processing software.
  9. Excellent written and verbal communication skills.
  10. Familiarity with applicable labor laws, and retail health and safety standards.


2,200 - 2,500

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