Terms & Conditions

SHIPPING & DELIVERY

Domestic Shipping (within Malaysia)

*All orders will have a shipping fee of RM10 per pair.

For Klang Valley, delivery takes 1-3 working days. Kindly note that we are unable to deliver on weekends and public holidays.

For shipping to other Malaysian states, delivery can vary from 3-7 working days. Deliveries are operated by Poslaju or J&T Ekspress.

Tracking Number

Once your order has been processed and is ready for delivery, we will send you shipping confirmation email along with your tracking number.

Estimated Delivery Time

Orders placed before 11:00am will be processed and shipped out within 1-3 business days. Processing times do not include weekends and public holidays. Kindly note that we experience high volume of orders during our sale periods and this often results in delays in delivery – we apologise in advance for the inconvenience.

For Klang Valley: 1-3 business days

For the rest of Malaysia: 3-7 business days

CLEARANCE /YEAR END/AS-IS SALE TERMS & CONDITIONS

1. Replacement, Returns, Exchange & Refund Are Not Applicable on these Sale.
2. Discount only applies to selected stock.
3. Stock counts are subject to change and variation without notice.

IJMAL WARRANTY POLICY

We strive to give you our signature comfort in the best quality products. Sometimes, a rogue pair slips through our strict Quality Control and onto your feet. Should your shoes fail due to defect of workmanship, you can be confident your purchase is backed by the following warranty:

365 DAYS WARRANTY FOR OUTSOLE

IJMAL will warrant your purchase for 365 days from the date of purchase for replacement (as determined by IJMAL). This warranty is only applicable for shoes with 365 tags and covers for the outsole stitching only.

REPLACEMENT CERTAINTY

If we no longer have the same shoe, you can choose a similar, in-stock product for replacement.

REFUNDS

Refunds are not available as part of our warranty program.

WEAR AND TEAR

This warranty does not cover normal wear and tear, damage from use, discoloration, tears, or normal material breakdown expected over the life of the product, etc. Unfortunately, accidents that cause damage are not covered.

COLOUR FADING

Due to various environmental factors that are beyond our control, colour fading is not covered under warranty. When you’re lucky enough to live life in the sunshine, fading can happen.

*We may request that you ship the defective product back to us as part of the warranty process. IJMAL reserves the exclusive right to determine if a product qualifies for warranty. Return shipping for warranties is the responsibility of the customer.

If you have encountered an issue with your IJMAL shoes that you feel is a warranty issue, please submit a warranty request with details of the problem to hello@ijmal.my .

We got your back.

RETURN POLICY

RETURN BY POSTAGE (Shipping charges will be borne by you)

Step 1: Email our Customer Happiness at hello@ijmal.my and provide the following details:

- Order Number

- Reason Of Return

If you are eligible, a return and refund form will be sent to you by email. Please expect you will get the status within 1-2 business days.

Step 2: Please insert the completed Return Form into the shoe box. Boxes without a Return Form will not be processed by the third-party warehouse.

Step 3: Pack your shoe(s) with the original packaging. Return the parcel to the address provided (as in the email)

Step 4: Post the shoe(s) to us via your preferred courier services.

Step 5: Your refund will be credited to your account within 14-30 working days once the parcel arrives.

IJMAL will not be liable for any loss or damage to your return package handled by the courier company of your choice.

EXCHANGE POLICY

1) Valid for sizing problems & defective items only.

2) Shoe size exchange can only be made by WALK-IN at any IJMAL outlets, no exchange is allowed by postage from the outlets.

3) Only customers with the original receipt whose purchase date is not more than 14 days are allowed to exchange.

4) Item(s) exchange must be returned to us undamaged, unsoiled, unwashed, unaltered, and unworn with the original selling condition including the original product packaging.

5) Color and design changes are not allowed.

6) No exchange product(s) from different outlets.

7) Additional price will be required if exchange shoe(s) have a higher price.

8) Any 'Item Year End Sales', 'Item On Sales', and 'As-Is Item' are invalid for exchange.

9) Not valid for accessories item(s).

REFUND POLICY

1) IJMAL will offer you a full refund if you are not able to make an exchange at any of our outlets. You may return the shoes to us as stated at the return procedure.

2) Your refund will be processed within 14-30 working days once the parcel is received at the warehouse. The product will be through QC by our warehouse team and confirmed that the item(s) meet the characteristics we set.

3) IJMAL does not provide any cash refunds. All refunds will be credited only by online transactions within 14-30 working days. The refund will be issued by IJMAL to your original payment method.

4) If you still have not received any refund within 30 days of working days, do not hesitate to contact our Customer Happiness at hello@ijmal.my

5) Any 'Item Year End Sales', 'Item On Sales', 'As-Is Item' and items that have been used are invalid for REFUND.

To start the return process for your order, please enter your email address and the order number below.