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RETURN POLICY

RETURN BY POSTAGE (Shipping charges will be borne by you) 

Step 1: Log in to your Shopify account using the credentials you used when making the purchase.

Step 2: Find the order for the item you want to return. You need to log in to your account on website and look for a Request Return button.

If you are eligible, a return and refund form will be sent to you by email. Please expect you wil get the status within 1-3 business days.

Step 3: Once you have initiated the return, follow the instructions provided (as in email). Post the shoe(s) to us via your preferred courier services. IJMAL will not be liable for any loss or damage to your return package handled by the preferred courier company.

Step 4: Your refund will be credited using Store Credit within 14-30 working days once the parcel arrived our warehouse.

EXCHANGE POLICY

1) Only valid for sizing problems & defective items within 14 days from purchasing date.

2) Color and design changes are not allowed. 

3) Shoe size exchange can only be made by WALK-IN to any IJMAL outlets, no exchange is allowed by postage from the outlets.

4) No exchange product(s) from different outlets

5) Exchanged item(s) must be returned to us undamaged, unsoiled, unwashed, unaltered, and unworn with the original selling condition including the original product packaging. 

6) Additional price will be required if exchange shoe(s) have a higher price. 

7) Any 'Item Year End Sales', 'Item On Sales', and 'As-Is Item' are strictly invalid for exchange. 

8) Not valid for accessories item(s).

REFUND POLICY

1) IJMAL does not provide any cash refunds. All refund will be issued in Store Credit if you are not able to make an exchange at any of our outlets. You may return the shoes to us as stated at the return procedure. 

2) Your refund will be processed within 14 working days once the parcel is received at the warehouse. The returned product will be going through QC by our warehouse team and confirmed that the item(s) meet the characteristics we set. 

3) If you still have not received any refund within 14 days of working days, do not hesitate to contact our Customer Happiness at hello@ijmal.my

4) Any 'Item Year End Sales', 'Item On Sales', 'As-Is Item' and items that have been used are invalid for REFUND. 

WHAT IS THE STORE CREDIT?

A 'Store Credit' is a monetary sum that can be redeemed for future purchase on the IJMAL website only. It is not possible to transfer a store credit to another customer or account.

1) Refunds will be issued in the form store credit in your account, equivalent to the original price of the purchased product.

2) Original shipping charges are non-refundable.

3) Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you the approval or rejection of your refund in the store credit.

4) Store credit has no expiration date and can only be used for online purchases.

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