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Customer Service

  • Sierra 16, Puchong
  • Full Time

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Job Description

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problemsolving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.


  1. Manage amounts of inbound and outbound phone calls / email / whatsapp / inbox / comment
  2. Identify and assess customers needs to achieve satisfaction through customer satisfaction feedback form
  3. Build sustainable relationships and trust with customer accounts through open and interactive communication (all social media platform)
  4. Handle customer complaints, provide appropriate solutions and alternatives within the time limits. Follow up to ensure resolution
  5. Checking order and any issue regarding on postage, lateness on fulfillment side. (Provide monthly report)
  6. Follow communication procedures, guidelines, sales campaign and policies of IJMAL
  7. Follow up leads to make purchase for pending payment order
  8. Assist to upload sku into ecommerce platform
  9. Assist retail store during peak hour
  10. Manage return item and postage from HQ
  11. Advice company from customer side, what they want, anything need to improve to ensure everything smooth


  1.  Proven customer support experience or experience as a Client Service Representative
  2. Track record of over-achieving quota
  3. Strong phone contact handling skills and active listening
  4. Familiarity with CRM systems and practices
  5. Customer orientation and ability to adapt/respond to different types of characters
  6. Excellent communication and presentation skills
  7. Ability to multi-task, prioritize, and manage time effectively
  8. High school diploma


2,200 - 2,500

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