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RETURN BY POSTAGE (Shipping charges will be borne by you) 

Step 1: Email our Customer Happiness at and provide the following details: 

- Order Number

- Reason Of Return  

If you are eligible, a return and refund form will be sent to you by email. Please expect you will get the status within 1-2 business days.

Step 2: Please insert the completed Return Form into the shoe box. Boxes without a Return Form will not be processed by the third-party warehouse.

Step 3: Pack your shoe(s) with the original packaging. Return the parcel to the address provided (as in the email)

Step 4: Post the shoe(s) to us via your preferred courier services. 

Step 5: Your refund will be credited to your account within 14-30 working days once the parcel arrives. 

IJMAL will not be liable for any loss or damage to your return package handled by the courier company of your choice.


1) Valid for sizing problems & defective items only. 

2) Shoe size exchange can only be made by WALK-IN at any IJMAL outlets, no exchange is allowed by postage from the outlets.

3) Only customers with the original receipt whose purchase date is not more than 14 days are allowed to exchange. 

4) Item(s) exchange must be returned to us undamaged, unsoiled, unwashed, unaltered, and unworn with the original selling condition including the original product packaging. 

5) Color and design changes are not allowed. 

6) No exchange product(s) from different outlets

7) Additional price will be required if exchange shoe(s) have a higher price. 

8) Any 'Item Year End Sales', 'Item On Sales', and 'As-Is Item' are invalid for exchange. 

9) Not valid for accessories item(s).


1) IJMAL does not provide any cash refunds. All refund will be issued in store credit if you are not able to make an exchange at any of our outlets. You may return the shoes to us as stated at the return procedure. 

2) Your refund will be processed within 14 working days once the parcel is received at the warehouse. The product will be through QC by our  warehouse team and confirmed that the item(s) meet the characteristics we set. 

3) If you still have not received any refund within 14 days of working days, do not hesitate to contact our Customer Happiness at

4) Any 'Item Year End Sales', 'Item On Sales', 'As-Is Item' and items that have been used are invalid for REFUND. 


A 'Store Credit' is a monetary sum that can be redeemed for a future purchase on the IJMAL website. It is not possible to transfer a store credit to another customer or account.

1) Refunds will be made in store credit.

2) Refunds will be issued in the form store credit, equivalent to the original purchase price of the product.

3) Original shipping charges are non-refundable.

4) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you the approval or rejection of your refund in the store credit.

5) Store credit has no expiration date and can only be used for online purchases.

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