IJMAL WARRANTY POLICY

We strive to give you our signature comfort in the best quality products. Sometimes, a rogue pair slips through our strict quality control and onto your feet. Should your shoes fail due to defect of workmanship, you can be confident your purchase is backed by the following warranty:

• 365 DAYS WARRANTY FOR OUTSOLE

This warranty is only applicable for shoes with 365 tags and covers for the outsole stitching only.

• 365 DAYS WARRANTY FOR LEATHER SERIES

This warranty is only applicable for leather collection and covers for the material peeling cases only.

REPLACEMENT CERTAINTY

IJMAL will warrant your purchase for 365 days from the date of purchase for replacement (as determined by IJMAL). If we no longer have the same shoe, you can choose a similar, in-stock product for replacement. However, the warranty is not applicable if the products are under Sales.

REFUNDS

Refunds are not available as part of our warranty program.

WEAR AND TEAR

This warranty does not cover normal wear and tear, damage from use, discoloration, tears, or normal material breakdown expected over the life of the product, etc. Unfortunately, accidents that cause damage are not covered.

COLOUR FADING

Due to various environmental factors that are beyond our control, colour fading is not covered under warranty. When you’re lucky enough to live life in the sunshine, fading can happen.

*We may request that you ship the defective product back to us as part of the warranty process. IJMAL reserves the exclusive right to determine if a product qualifies for warranty. Return shipping for warranties is the responsibility of the customer.

If you have encountered an issue with your IJMAL shoes that you feel is a warranty issue, please submit a warranty request with details of the problem to hello@ijmal.my .

We got your back.