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SHOE CARE TIPS


Dry is essential

Remember the silica gel you used to get for free after purchasing shoes? Please don’t throw it away. It works as a bacteria shield and keeps your shoes dry.

 



All trees are essential!

Always insert the shoe tree inside your shoes to maintain their shape, which will help prevent the leather from cracking up.

 


The shoe care kit is saviour
Let your shoes look brand new by frequently polishing and renewing them. Make it shine back.

 


Store shoes are dust-free place
Maintaining the original color of your shoes helps keep them from seeming worn out or old, protecting your favourite pair. Please keep them in a clean, well-ventilated area free.

 


Hot shoes don’t need sun exposure.
Keep your shoes away from any direct sunlight or critical heat. This is crucial since the heat will precipitate dry rot and result in cracking glue utilised inside your shoes.

 


Wipe, don’t shower!

Shoe wipes are vital. Remember to avoid your shoes from any moisture and heat. Thus, by cleaning them, you can just wipe them. This will also prevent the shoe materials from being damaged.

RETURN POLICY

RETURN BY POSTAGE (Shipping charges will be borne by you) 

Step 1: Email our Customer Happiness at hello@ijmal.my and provide the following details: 

- Order Number

- Reason Of Return  

If you are eligible, a return and refund form will be sent to you by email. Please expect you will get the status within 1-2 business days.

Step 2: Please insert the completed Return Form into the shoe box. Boxes without a Return Form will not be processed by the third-party warehouse.

Step 3: Pack your shoe(s) with the original packaging. Return the parcel to the address provided (as in the email)

Step 4: Post the shoe(s) to us via your preferred courier services. 

Step 5: Your refund will be credited to your account within 14-30 working days once the parcel arrives. 

IJMAL will not be liable for any loss or damage to your return package handled by the courier company of your choice.

EXCHANGE POLICY

1) Valid for sizing problems & defective items only. 

2) Shoe size exchange can only be made by WALK-IN at any IJMAL outlets, no exchange is allowed by postage from the outlets.

3) Only customers with the original receipt whose purchase date is not more than 14 days are allowed to exchange. 

4) Item(s) exchange must be returned to us undamaged, unsoiled, unwashed, unaltered, and unworn with the original selling condition including the original product packaging. 

5) Color and design changes are not allowed. 

6) No exchange product(s) from different outlets

7) Additional price will be required if exchange shoe(s) have a higher price. 

8) Any 'Item Year End Sales', 'Item On Sales', and 'As-Is Item' are invalid for exchange. 

9) Not valid for accessories item(s).

REFUND POLICY

1) IJMAL will offer you a full refund if you are not able to make an exchange at any of our outlets. You may return the shoes to us as stated at the return procedure. 

2) Your refund will be processed within 14-30 working days once the parcel is received at the warehouse. The product will be through QC by our  warehouse team and confirmed that the item(s) meet the characteristics we set. 

3) IJMAL does not provide any cash refunds. All refunds will be credited only by online transactions within 14-30 working days. The refund will be issued by IJMAL to your original payment method. 

4) If you still have not received any refund within 30 days of working days, do not hesitate to contact our Customer Happiness at hello@ijmal.my

5) Any 'Item Year End Sales', 'Item On Sales', 'As-Is Item' and items that have been used are invalid for REFUND. 

To start the return process for your order, please enter your email address and the order number below.

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